Managed IT
We run the technology your people use every day as a defined service: monitored, maintained and supported by one team that answers for it.
Overview
Managed IT from KNEXEL gives companies in Baku and across Azerbaijan one team responsible for everyday technology: user support, workstations and laptops, servers, network equipment, licences and vendors. Instead of reacting to breakdowns, we run IT as an operating process: every device is inventoried, monitored around the clock, patched on a schedule and documented, so problems are found before your staff notice them.
Most engagements begin with an IT audit. We review hardware, software, accounts, backups, network and security settings, then hand you a prioritised report: what is at risk, what it costs you today and what to fix first. From there we take over daily operations under an agreed service level, with remote and on-site support for computers, printers, servers and network equipment, and a named engineer who knows your environment.
Where it helps
- Support demand is growing faster than the internal team
- Devices, updates and vendors are managed inconsistently
- The same issues keep taking time and reliability does not improve
What we cover
Our approach
We assess the environment and agree who owns what, and to which standard. From then on, monitoring catches problems early, engineers support users directly and we keep improving the setup.
Results for IT operations
- Clear ownership and escalation
- Consistent endpoint standards
- More predictable IT operations
How we deliver
- 01
IT audit and onboarding
We inventory every device, account, licence and vendor contract, document the environment and agree priorities, response times and escalation contacts.
- 02
Standardise and secure
Endpoints are brought to a common baseline: supported operating systems, patching, endpoint protection, backup and least-privilege access.
- 03
Monitor and support
Servers, network devices and workstations are monitored 24/7. Users reach the helpdesk by phone, email or ticket; critical incidents are picked up within 15 minutes.
- 04
Review and improve
Regular service reviews cover ticket trends, recurring problems, hardware lifecycle and budget planning, with vCIO guidance for the next quarter.
Frequently asked questions
What does an IT audit include?
An inventory of hardware and software, a check of accounts and access rights, backup and recovery testing, network and Wi-Fi review, a security baseline and licence compliance. You receive a written report with risks ranked by business impact and a remediation plan.
Can you work alongside our internal IT person?
Yes. Many clients keep an internal administrator and use KNEXEL for monitoring, escalation, projects and cover during leave. Responsibilities are written down so nothing falls between the two teams.
Do you provide on-site hardware support in Baku?
Yes. Most requests are resolved remotely, and engineers visit on site in Baku for computer, printer, server and network equipment faults, installations and office moves.
How is managed IT priced?
A fixed monthly fee based on the number of users, devices and servers and the service level you need. Projects such as migrations or office fit-outs are quoted separately.
How quickly do you respond?
Critical incidents that stop the business are acknowledged within 15 minutes. Standard requests are handled within the response times defined in your service agreement.
Related capabilities
Layered protection for identities, endpoints, email, networks and business data, sized to the risks you face and the way you work.
Secure cloud platforms and employee environments designed for collaboration, controlled access and reliable day-to-day work.
The physical and hybrid foundation behind dependable systems: compute, storage, virtualisation, wired and wireless networks, and secure connectivity.
Start a conversation
Discuss this capability with an engineer.
Describe your current environment and what you need to achieve. We will reply within one working day.
Managed IT